FSGC's response to the Coronavirus

MONDAY, MAY 18, 2020 - 4:30 P.M.

Since March 20, Family Service & Guidance Center has continued to provide northeast Kansas children and families with top-quality mental health care services via telephone and videoconference. Many of our dedicated staff members have worked from home, and that’s made it possible for those who have been in our offices to maintain social distancing.

We’re pleased to let you know that we will soon begin providing some face-to-face services as scheduled with your provider(s). We will also continue to offer virtual services as long as your insurance will allow it. You and your children matter to us, and we want to make sure you can get the services you need while still feeling safe.

For families who come into our offices, know that FSGC is taking numerous precautions, including:

  • Directing staff members to stay home if they have a fever, cold/flu-like symptoms or have been in contact with anyone experiencing symptoms.
  • Screening every employee every day before their workday starts, including a temperature check.
  • All FSGC staff members will wear masks and will wash their hands in between sessions.
  • Buildings are thoroughly disinfected throughout the day.
  • All high-touch areas, such as credit card pads and pens, are sanitized after each use.
  • Office seating in the waiting room and in therapy/testing rooms has been modified for appropriate physical distancing.

You can also help us maintain a healthy campus by taking some simple steps:

  • If you or your child are not feeling well, please contact FSGC to cancel or see if we can schedule a virtual appointment.
  • Please take your temperature prior to coming to in-person appointments.
  • Clients will be asked a series of screening questions.
  • Please wait in your car until 5 minutes before your scheduled appointment.
  • We are asking that for right now, no hugs or handshakes to help maintain social distancing.
  • Please use the hand sanitizer found throughout the buildings for frequent client and staff use.
  • Appointments will be limited to the FSGC staff member, client and one additional individual.
  • Clients and families are asked to bring and wear a mask upon entering the building.

Finally, FSGC will offer phone and video services as long as we are able, including new client admissions.

We want to make sure our kids and families are getting the services they need in ways that work for you. If you have any questions, call Family Service & Guidance Center at 785.232.5005.

 

FRIDAY, MARCH 20, 2020 - 5:30 P.M.

Family Service & Guidance Center is making a number of modifications in order to meet the behavioral needs of children and families and also do our part to keep our clients and employees safe. It is our intent to provide as many services as possible while adhering to social distancing requirements.

For all of the details, click here.

 

TUESDAY, MARCH 17, 2020 - 11 A.M.

The mission of Family Service & Guidance Center is to provide quality behavioral healthcare for the children and families that we serve. Ensuring we are providing you with accurate and timely information concerning COVID-19 is part of that. With the announcement of all Shawnee County Schools closing until March 27th, FSGC has been working around the clock to determine how we can continue to provide support to those we serve knowing it is needed now more than ever while also balancing the need to keep everyone safe. It is important to know that decisions made have been done while directly consulting with the Shawnee County Health Department and we continue to follow guidance issued by the Kansas Department of Health and Environment (KDHE), Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO) as we monitor the development of this pandemic closely. What you should know:


We are prepared:

  • The safety of our clients and the staff who serve them is our highest priority, and out of an abundance of caution, FSGC is implementing precautions throughout our facilities.
  • While the community remains on alert, clients and visitors of the agency will be screened upon entry. Staff will be asking if you or anyone with you fit the criteria warranting quarantine as issued by KDHE earlier this week. Based on your answer, you may be told your appointment needs to be rescheduled. If rescheduled, your provider will reach out to you during that time to check in and discuss any pressing concerns you may have including medication refills.
  • We ask that anyone who fits into one of the following groups, call ahead and be proactive in canceling their appointment:
    • Traveled internationally on or after March 15th.
    • Traveled on a cruise ship on or after March 15th.
    • Traveled to California, New York, or Washington states on or after March 15th.
    • Traveled to Eagle, Summit, Pitkin, or Gunnison counties in Colorado in the last week, or
    • Had a fever or fever with cough or shortness of breath in the last 24 hours. 
  • FSGC’s crisis facility is also implementing changes and will not be admitting respite clients beginning on Saturday, March 21st.
  • Beginning on Thursday, March 19th outpatient therapy services, medication management services and case manager appointments will be on the phone to the extent possible. All other services, such as CPST and Attendant Care appointments are continuing to be evaluated with State officials and information regarding those answers will be made as soon as possible.
    • Please look for phone calls from reception staff regarding scheduled appointments in the next few days.
  • After consulting with the Shawnee County Health Department, psychosocial groups will remain open this week, while taking extra precautions to ensure we are following social distancing rules.
    • Children’s temperatures will be taken prior to being brought to group.
    • Transportation may be altered depending on updated information.
    • Groups will have modified scheduled to ensure distance during normal activity times.
    • If you do not feel comfortable sending your child to group, we understand and ask you communicate that with the group supervisors for them to track.

Your safety is our priority

  • Clients with respiratory illness should CALL their healthcare provider prior to being checked out. Those without a primary care doctor should contact GraceMed at 785-861-8800.
  • Following the KDHE guidelines to reduce the spread of COVID-19 is an important way to decrease your risk. These guidelines are:
    • Stay at home if you are experiencing symptoms.
    • Practice Preventative actions such as 20-second handwashing, cleaning frequently touched surfaces, covering coughs and sneezes with your elbow, and avoiding touching your face.
    • Practice social distancing by avoiding large gatherings and maintaining distance (approximately 6 feet) from others when possible.
      • Yesterday the state issued an executive order banning all gatherings larger than 50 for the next 8 weeks.
  • Similar guidelines are being implemented with staff to ensure all employees you interact with while on our campus are not ill while serving you.

We understand that the COVID-19 outbreak is an evolving situation where information is being updated multiple times throughout each day. You can be confident that FSGC continues to re-evaluate the precautions we have put in place to ensure we are following the most up-to-date recommendations. As always, we want you to know that we remain centered on providing quality care for those we serve while ensuring the safety of our community.

 

FRIDAY, MARCH 13, 2020 - 6 P.M..

The mission of Family Service & Guidance Center is to provide quality behavioral healthcare for the children and families that we serve. Ensuring we are providing you with accurate and timely information concerning COVID-19 is part of that. It is important to know that we are taking information from the Shawnee County Health Department, Kansas Department of Health and Environment (KDHE), Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as we monitor the development of this pandemic closely. What you should know:


We are prepared:

  • The safety of our clients and the staff who serve them is our highest priority, and out of an abundance of caution, FSGC is implementing precautions throughout our facilities.
  • While the community remains on alert, clients and visitors of the agency will be screened upon entry. Staff will be asking if you or anyone with you has experienced a fever or a cough while feverish in the last 24 hours. Based on your answer, you may be told your appointment needs to be rescheduled. If rescheduled, your provider will reach out to you during that time to check in and discuss any pressing concerns you may have including medication refills.
  • Clients experiencing illness should contact their provider to reschedule appointments before coming to the agency.
  • FSGC’s crisis facility is also implementing changes and will not be providing service or transportation to clients who have had a fever or cough while feverish in the last 24 hours.
  • Information regarding FSGC protocols involving COVID-19 will be updated regularly and posted at all front-desk areas, on our website, fsgctopeka.com and will be available from staff.

    Your safety is our priority:
  • Clients with respiratory illness should CALL their healthcare provider prior to being checked out. Those without a primary care doctor should contact GraceMed at 785-861-8800.
  • Following the KDHE guidelines to reduce the spread of COVID-19 is an important way to decrease your risk. These guidelines are:
    • Stay at home if you are experiencing symptoms.
    • Practice preventative actions such as 20-second handwashing, cleaning frequently touched surfaces, covering coughs and sneezes with your elbow and avoiding touching your face.
    • Practice social distancing by avoiding large gatherings and maintaining distance (approximately six feet) from others when possible.
  • Similar guidelines are being implemented with staff to ensure all employees you interact with while on our campus are not ill while serving you. 

We understand that the COVID-19 outbreak is an evolving situation where information is being updated multiple times throughout each day. You can be confident that FSGC continues to re-evaluate the precautions we have put in place to ensure we are following the most up-to-date recommendations. As always, we want you to know that we remain centered on providing quality care for those we serve while ensuring the safety of our community.